Our Values

Our values are “IMPERIAL”: Inclusive, Integrity, Motivating, Positivity, PCS (Person centred supports, Equality, Respect, Reliable, Accountable and Liberty.

INCLUSIVE : We provide inclusive environment where everyone respect each others from different cultural backgrounds and diversity, where they can freely express who they are, their own opinions and points of view. We create an environment to make you feel connected with the people around you, and to make you feel encouraged to bring ‘your whole selves to actualise your ability.” We involve clients in decision making, always ask and fulfil their preferences and choices.

INTEGRITY : We are trustworthy, we do what we say will do. We are professional in all our dealing with others, we stay true to our values when its easy and when it’s difficult. We keep maintaining our integrity by treating everyone with respect and equal, reward honesty, encourage teams to speak freely, conduct self assessments, keep our commitments, keep our agreements, we make promises and we keep them, stay focused support all clients meet their goals. We value other people’s time, we always do our best to support clients live their best life according their choices. We promotes better leaders, we help foster an open and positive work environment, we promotes an ethical approach to decision-making, we encourages diversity, equity and inclusion, we promotes strong and resilient teams, we active builds and maintain trust and we respect their culture, diversity, values and beliefs.

MOTIVATING : We help people to make positive things happen. We give our clients autonomy to decide how the work will be done, within certain parameters. We inspire our clients and staff, We appreciate our clients and staff, we reward them, we celebrate our achievement together. We drive our clients towards their goals.

POSITIVITY : We inspire our teams and clients to think positively, because positivity always win. We believe that a positive mindset bring positive things. We always look for solutions. We always focus on doing positive things and achieving. We always have positive believe and positive attitudes.

PCS (Person centred supports) : Each participant accesses supports that promote, uphold and respect their legal and human rights and is enabled to exercise informed choice and control. We supports, promotes, upholds and respects individual rights to freedom of expression, self determination and decision making.

EQUALITY : We always ensure that every individual has an equal opportunity to make the most of their lives and talents. We respect each other equally without any judgement.We ensure that every individual has an equal opportunity to make the most of their lives and talents. We have zero tolerance policy for any discriminations, violence, abuses and harassments.

RESPECT : We respect client’s privacy, we respect client’s dignity, we respect client’s diversity and decision, we respect client’s confidentiality, we respect client’s choice, we respect client’s rights and autonomy.

RELIABILITY : We do our best to support and maintain your independence, we do our best to be reliable and trustworthy, we do our best to prove that we are consistent. We believe that for your and your family’s peace of mind , you will be in good hands at IHCS. You can rely on us to carry forward your plans, goals and your needs.

INDEPENDENCE : We believe that you deserve to get your individuality and independence back so we will endeavour to accommodate your wishes and make you feel free. We support your freedom of expression, we support your freedom to make choices and preferences, we support your freedom of autonomy, we support your freedom to actualise yourself, to exercise control and maximise their independence relating to the supports provided.

ACCOUNTABLE : We each take ownership of the quality and demonstrable impacts of our work. We believe that we should be accountable to you and your loved ones. We are here 24/7 to listen to you and to give you the best service and care, to give you feedback on your progress and increase activities of your choices.

LIBERTY : We want you to be at liberty to be free to pursue your goals and aspirations whilst you are in our care. We will do our utmost to accommodate your choices, wishes, goals and preferences.





Melbourne, Australia